Glasgow Welcomes is a project that aims to support the delivery of world class service across the entire customer journey for the benefit of the city, its businesses and its visitors.

Customer service courses and networking events have been designed to provide the skills and knowledge to deliver the ‘wow’ factor to customers and reap the business benefits of an enhanced customer and visitor experience.

“We’ve got to equip the businesses with the skills to react positively.” –¬†Fiona Young, Lead Trainer – Glasgow Welcomes.